Privacy policy

Private My Home pilot

Invited Texas households may participate when the private home-record pilot opens. The pilot stores a verified email, private property address, equipment details, service records, photos, documents, sharing choices, and submission and approval history. It does not import directory messages or requests automatically. Homeowners select individual items to share with an invited contractor; access expires after 30 days unless renewed and can be revoked sooner. Previously downloaded copies cannot be recalled.

Pilot files use private storage and remain blocked until malware scanning passes. Homeowners can export records and scanned files or request deletion with a 30-day recovery period. Active records and files are removed after that period by the cleanup worker. Verified backup retention and full contribution terms are stated in the My Home pilot notice at /home/terms. No future ownership transfer or advertising use is authorized by joining the pilot. Contact support for correction, account closure, or privacy requests.

Who this policy covers

We currently focus on Texas homeowners and independent contractors. This policy covers our website, support, contractor portal, and related communications. Contractors and external websites have their own privacy responsibilities. A contractor receiving your project request may retain information in their own business records.

The service is intended for adults age 18 and older. Do not send us information about children. If you believe a child has provided personal information, contact us so we can investigate and remove it as appropriate.

What we collect and why

Browsing and search: service searches and ZIP codes help return relevant listings. You do not need a homeowner account or a street address to search. Our hosting and security services may process technical request information, such as IP addresses and request times, to deliver and protect the site.

Project requests: a name, contact method, project description, and optional ZIP code let the contractor you choose respond. A callback needs a phone number. Chat accepts an email address or phone number; appointment requests use one contact field and an optional preferred time. We retain messages and request status so the conversation can continue. New homeowner photo uploads are temporarily unavailable.

Support and privacy requests: we use your email and the details you supply to respond, verify the request when needed, and maintain a record of its handling. Your name is optional on the privacy request form. Please do not send identity documents unless we arrange a secure and necessary verification method with you.

Contractors: we collect business and contact details, service areas, plan choices, application information, self-reported license and insurance status, profile content, account credentials in hashed form, and contract acceptance records, including signature name, time, and an IP address used as signature evidence. Optional address and profile fields should contain business information you intend to share. Public listing contact details, media, and descriptions are visible to visitors.

Billing: Stripe processes payment information. Our application stores payment-provider identifiers, subscription status, plan, discounts, and billing dates. Do not send card numbers through our forms; enter payment details only in the payment provider's checkout.

Reviews: your display name, rating, title, and review text are public. An optional review email is for administration and should not be displayed with your review. Do not include someone else's private contact details or unrelated personal information.

How we use and share information

We use information to deliver the feature you request, manage accounts and listings, provide support, process billing, address misuse, and meet legal obligations. We record the scope, notice version, and time of project-sharing authorization with the submitted request.

When you authorize a callback, chat, or appointment request, we share it with the selected contractor and notify them through their portal and email. A request does not enroll you in unrelated marketing or authorize automated promotional calls or texts. Direct call, text, email, and website links connect you to the contractor using your chosen service.

Service providers support hosting, database and file storage, communications, and payments. The site uses Supabase for application records and storage, Google/Gmail for configured email delivery, and Stripe for checkout and billing. These services receive information needed for their work. External contractor links and payment pages operate under their own notices.

We may disclose information when legally required, to investigate fraud or protect rights, or as part of a business transfer with appropriate protections. We do not authorize contractors to resell your request or add it to unrelated advertising lists. Paid directory placement is an advertising service; it does not grant unrestricted rights to homeowner data.

Cookies, analytics, and writing tools

Essential cookies and browser storage support sign-in, security, chat access, and your privacy preference. Optional listing-view and contact-click analytics are off until you allow them. These event records contain the listing and event type or time; the analytics routes do not save your ZIP code, browser identifier, referrer, or session identifier. Operational records of requests you actually submit remain necessary to provide those services.

Use Cookie preferences at the bottom of any page to change your choice. We honor Global Privacy Control by keeping optional analytics off. Rejecting analytics does not prevent you from searching or contacting contractors. Our cookie policy lists the storage used by this version of the site.

The current description helper processes text through rules in our application. Review suggestions before sending them. Do not enter payment details, door codes, health information, or other sensitive information into writing or support helpers.

Retention and security

We retain information for the purpose it was collected and for applicable legal, accounting, dispute, and security needs. The relevant factors include whether an account or project is active, whether a request or dispute is unresolved, and whether a law requires a record. Deletion can be limited by those obligations and by the time needed for backup copies to expire. We do not promise that a request immediately removes every backup or a contractor's independent records.

Access to private application records is intended to be limited to authorized staff, the relevant contractor, or the holder of a chat access link. Keep chat links private and avoid shared devices for sensitive conversations. We use access controls and protected connections, but no system can promise perfect security. Contact support promptly if you suspect unauthorized access.

Your privacy rights and requests

Use the Personal data request form or email support to ask for access, a portable copy, correction, or deletion, or to object to sale, targeted advertising, or qualifying profiling. You may also submit an appeal of a denied request. We do not require you to create an account or agree to marketing to make a request. We verify identity in proportion to the request and may ask an authorized agent for evidence of authority.

Where the Texas Data Privacy and Security Act applies, we respond within 45 days. If a permitted extension is necessary, we explain why within the original period; the extension may be up to 45 additional days. If we deny a request, we explain the reason and how to appeal. Submit an appeal through the same form by selecting Appeal a privacy decision. Where the Act applies, we respond to an appeal within 60 days and explain how to contact the Texas Attorney General if it is denied. You may contact the Attorney General at texasattorneygeneral.gov/consumer-protection/file-consumer-complaint.

Rights depend on applicable law and exemptions, but you may contact us regardless of where you live. We will not discriminate against you for exercising applicable privacy rights. Privacy settings affect this browser; use the request form for account-level questions or information already stored.

Changes and contact

We update the date on this page when the policy changes. If a new use requires consent, we will request it before that use. Merely visiting the site does not supply consent to a new purpose. Contact Oakmigo using the details below for privacy questions.