Terms of service

Private home-record pilot

The invitation-only My Home pilot is free for participating homeowners and approved contractors on all current plans. Separate pilot terms at /home/terms govern contributions, limited sharing, revisions, private files, exports, and deletion. Pilot approval does not verify ownership, workmanship, or property condition. No automatic ownership transfers, lifetime-storage promise, or future paid subscription is included.

The directory and independent contractors

Homeowners can browse and contact contractors without paying a platform fee. Contractors pay for directory advertising and listing features. We do not perform or supervise repairs, employ listed contractors, or enter into your home-improvement contract. Agree on the scope, price, permits, schedule, and warranty directly with the contractor in writing.

A listing, application approval, or featured position is not a background check, license verification, insurance certification, or guarantee of safety or workmanship. Independently confirm credentials and insurance for your project. Some Texas trades require state licenses, and local permit rules may apply. We do not guarantee availability, estimates, completed work, leads, exclusive inquiries, jobs, or revenue.

Eligibility and accounts

You must be at least 18 and able to enter an agreement to use project-request and contractor-account services. If you act for a business, you must have authority to do so. Provide accurate information, keep credentials and chat links private, and tell us promptly about unauthorized access. You are responsible for the content and instructions you submit.

Paid placement and search results

Featured placement is paid advertising. Payment and the selected service zones can affect visibility. Search results also depend on the query, ZIP code, service information, and available listings. Higher placement does not mean a business is safer, more qualified, or better reviewed. A contact-button click is not proof of a completed call or a paying job.

Marketing illustrations may be AI-generated and do not document actual contractor work. Demonstrations are examples, not customer endorsements. Contractor-uploaded project images should accurately represent that contractor's work and identify illustrative images as such.

Free and paid plans

Basic is free with no expiration, card requirement or automatic charge. It includes one service zone and the core profile, contact, request, review, photo, notification and basic analytics tools. Application and agreement requirements still apply.

Featured costs $79/month and includes one service zone with featured placement. Multi-Zone costs $119/month and includes up to 3 service zones with featured placement in one selected zone. There is no introductory signup discount. Applicable taxes and earned rewards are shown in checkout. Paid placement does not guarantee a particular rank, leads, jobs or earnings.

An application or saved upgrade selection does not authorize a charge or remove your free access. Paid subscriptions renew monthly until canceled. Cancel renewal through Billing before the next renewal. Paid access continues through the paid period, then returns to free Basic in the featured zone; extra-zone coverage and featured placement end, while profile content, reviews and messages remain. Contact support if cancellation is unavailable. Refunds follow our Refunds & cancellation policy. Material price changes will be disclosed before the affected renewal.

Project requests and communications

Submitting an authorized request lets us route its details to the contractor you selected and send related service messages. It is not an agreement to hire, a confirmed appointment, or consent to unrelated marketing. Contractors must honor contact preferences and stop requests. They must obtain any separate consent required for automated marketing, prerecorded calls, or promotional texts.

Do not use this site for emergencies. Contact appropriate emergency services when necessary. We are not a lender or loan broker and do not apply for financing on a homeowner's behalf.

Reviews, photos, and other content

Only submit content you have the right to provide. You give us a nonexclusive license to host, store, format, and display it as needed to operate the feature you use. Public reviews and listing media are displayed publicly; private requests are used for the requested service. This license does not authorize unrelated advertising use of private messages or homeowner photos.

Reviews must reflect a real experience and disclose relevant personal or business relationships and incentives. Do not create fake reviews, buy favorable ratings, impersonate customers, or condition a benefit on positive sentiment. Honest negative reviews are allowed. We may remove spam, threats, unlawful content, private information, and reviews that violate these rules, without suppressing reviews merely because they are negative. Report concerns to support with the listing URL and details.

If you believe an image or other content infringes your rights, send support the URL, identification of the work and your rights, your contact information, and enough detail for us to investigate. This contact route does not represent that we have registered a statutory DMCA agent.

Contractor responsibilities and data use

Contractors must keep listings accurate and maintain the licenses, permits, insurance, and qualifications required for their work. Do not use unsupported screening badges, misleading prices, invented testimonials, or photos that falsely portray completed projects. You remain responsible for your work, taxes, estimates, contracts, customer payments, and service warranties.

The Contractor data agreement governs homeowner information received through the site. Use it only for the requested project and necessary business records. Do not sell requests, disclose them to unrelated businesses, or enroll homeowners in marketing without lawful separate permission.

Acceptable use and enforcement

Do not commit fraud, distribute malware, bypass security, harvest private information, manipulate rankings or reviews, or interfere with another person's use of the site. We may restrict content or access when reasonably needed to address abuse, nonpayment, security, or legal requirements. Contact support to dispute a restriction. Any effect on paid service is subject to applicable law and our refund policy.

Service limitations and legal rights

We work to provide a useful directory, but cannot promise uninterrupted service, error-free listings, or a particular contractor outcome. To the extent permitted by law, the platform is provided as available without implied warranties of merchantability, fitness for a particular purpose, or noninfringement. Nothing here excludes a warranty, remedy, or liability that cannot lawfully be excluded, or excuses our own deceptive conduct.

Texas law governs these terms except where federal law or mandatory protections of another jurisdiction apply. These terms do not waive lawful consumer complaints, truthful reviews, or nonwaivable remedies. A separately signed contractor agreement may address additional business terms; it cannot remove rights that law makes nonwaivable.

Changes and contacting us

The version and date appear above. We will give notice of material changes and obtain renewed agreement where required. Changes do not retroactively alter an agreed charge or eliminate accrued rights. For account, billing, content, or legal concerns, contact Oakmigo at the address or support email below.