Refunds & cancellation

Free Basic and monthly paid plans

Basic is free with no trial deadline, card requirement or automatic charge. Featured is $79/month for one featured service zone. Multi-Zone is $119/month for up to 3 service zones, one of which is featured. Paid plans renew monthly until canceled; there is no introductory signup discount. Applicable taxes and earned referral rewards appear in checkout.

Applying or selecting an upgrade does not authorize payment. Cancel renewal through Billing before the next renewal. Paid benefits remain through the paid period, then the account returns to free Basic in its featured zone. Additional coverage and featured placement end; your profile, photos, reviews and messages remain. Basic itself has no subscription payment to refund.

How to cancel

Sign in to the contractor portal, open Billing, and select Cancel renewal and return to Basic at period end. Confirm that Billing shows your renewal is canceled. Complete cancellation before your next renewal to stop that renewal. Save the confirmation. Your paid listing access ordinarily continues through the end of the period you have already paid for.

If you cannot access your account or the cancellation control fails, email support@yoursouthernsolutions.com with your business name and account email, or use the Contact page. We will use the time we receive your request when reviewing a charge caused by a cancellation problem. Do not include your full card number. Removing a listing or deleting browser cookies does not itself cancel a subscription.

Refunds

We refund verified duplicate charges and incorrect charges, including charges that should not have occurred after an effective cancellation. Report a problem with your account email, invoice reference, charge date, amount, and a short explanation. We may request enough information to verify the payment, but never your full card number through a support form.

Other refund requests are reviewed individually based on the circumstances, service provided, any stated offer, and applicable law. Cancellation does not automatically provide a prorated refund for unused time. We do not promise a particular number of leads, jobs, or earnings, but this does not excuse a service we failed to provide or a misleading representation.

If approved, a refund is normally sent to the original payment method. We will confirm the decision and submission of the refund. The payment provider and your bank determine when the credit appears. Nothing in this policy removes statutory rights or your ability to dispute a charge through lawful channels.

Contractor service payments

We do not collect homeowners' payments for repair work through this directory. Ask the contractor about deposits, cancellation, workmanship, and refunds before hiring. Keep the written estimate and receipts. You may report misleading listing information or misconduct to our support team even if a payment dispute must be resolved with the contractor.